Personal Data Handling at PlayCroco

Who Collects Your Data

PlayCroco Casino operates this website and is responsible for how your personal information is handled. The contact address for privacy matters is [email protected]. This policy covers every interaction you have with the platform — account registration, gameplay, deposits, withdrawals, and customer support exchanges.

What Information We Collect

Why We Hold This Data

Account management and the delivery of gambling services form the primary legal basis for processing. Verifying your identity before permitting withdrawals is not a discretionary step — GCB licence conditions require it without exception. Age verification is a legal requirement; no account is activated without confirmed proof that the holder is at least 18 years old. AML obligations under the National Ordinance on the Identification of Clients and the National Ordinance on the Reporting of Unusual Transactions require us to monitor financial activity and report transactions that meet statutory thresholds. Marketing communications are sent only where you have provided explicit consent, and you can withdraw that consent at any time through your account settings.

How Long We Keep It

Account records, identity documents, and transaction histories are retained for a minimum of five years from the date of account closure. This period reflects AML obligations and the limitation periods applicable to financial disputes. Copies of correspondence with support are kept for three years. Where a regulatory investigation is open, retention extends until that matter is fully resolved.

Who Receives Your Data

Payment processors handle transaction data under their own regulatory obligations and are subject to contractual data protection requirements. Identity verification is conducted through third-party KYC providers operating under confidentiality agreements. GCB regulators and Curaçao law enforcement authorities receive data when legally required — this is not negotiable and does not require your consent. No personal data is sold to third parties for commercial purposes.

Transfers Outside Curaçao

Some service providers operate from jurisdictions outside Curaçao. Where data is transferred internationally, contractual safeguards equivalent to the protections in the Landsverordening bescherming persoonsgegevens are in place before any transfer occurs. Australian residents should be aware that data may be processed on servers located in Europe or other regions; those transfers are covered by the same contractual protections.

Your Rights

You may request access to the personal data we hold about you. You may ask for corrections where information is inaccurate. You may request deletion of your data, subject to our legal retention obligations — a request to delete does not override AML retention requirements. You may object to processing for direct marketing purposes, and that objection will be acted upon without delay. Requests are handled within 30 days. To exercise any right, write to [email protected].

Responsible Gambling Data

Behavioural data collected during gameplay is used to identify signs of problem gambling. Where our monitoring systems flag patterns consistent with harmful gambling behaviour, we may act on that information by applying account restrictions, issuing responsible gambling prompts, or facilitating self-exclusion. This processing is in your interest and is part of our GCB licensing obligations. The National Gambling Helpline in Australia can be reached on 1800 858 858.

Cookies

Cookies and similar technologies are used on this website. A separate Cookie Policy sets out what is placed, for what purpose, and how you can control it.

Changes to This Policy

Material changes to this policy will be communicated by email to the address on your account at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance. The current version is always available at playcroco.com.